Refund policy

Returns at a glance: new, unused items in original packaging can be returned for a refund or exchange within 30 days of delivery. Worn or used helmets cannot be returned. Closeout items are exchange-only within 10 days. All returns require a Return Authorization (RA) number.

30-day returns

You may return new and unused items for a refund or exchange within 30 days of receiving your order. Items must be in new, unused, resalable condition with all original packaging, tags, pads, visors, accessories, and manuals, and be accompanied by your order number or invoice. All returns are subject to final inspection upon arrival at our facility, with or without a return authorization.

Helmet returns — important

A helmet is personal safety equipment. To be returnable, a helmet must be in brand-new, unworn condition — try your helmet on indoors until you are sure of the fit. For hygiene and safety reasons, helmets that have been worn, ridden in, or show any signs of use cannot be returned. If you are unsure about sizing, the fit guide on each product page and our customer service team can help before you buy.

When shipping a helmet back, always place the helmet's retail box inside a separate outer shipping box. Never attach shipping labels or tape directly to the manufacturer's helmet box. Helmets returned without an outer shipping box may be refused or subject to a deduction, because a damaged retail box makes the helmet unsellable.

Closeout items

New and unused closeout items may be exchanged for items of equal or greater value within 10 days of receipt. No refunds or credits are issued for closeout items.

How to start a return

All returns and exchanges require a Return Authorization (RA) number. To get one, contact customer service at customerservice@ironpony.com or (800) 255-2961 and include:

1. Your order number
2. The item(s) you would like to return or exchange
3. The reason for the return

Your RA confirmation will include the return shipping address and step-by-step instructions. Items sent back without an RA number may be refused.

You are responsible for return shipping charges, and original shipping charges are not refundable, unless the return is due to our error or a defective item. If you prefer, you can purchase a return shipping label from us — the price varies with the size and weight of the item.

Damages and issues

Please inspect your order when it arrives and contact us immediately if an item is defective or damaged, or if you received the wrong item, so we can make it right.

Warranty returns

Items that have been worn, used, or installed are subject to the manufacturer's warranty and may need to be sent to the manufacturer for warranty consideration. If approved, warranties provide for the repair or replacement of the item by the manufacturer, not a refund. The only warranties applying to products we sell are those offered by the manufacturer; Iron Pony Lidz expressly disclaims all other warranties, express or implied, including implied warranties of merchantability or fitness for a particular purpose.

Non-returnable items

Worn or used helmets, and gift cards, cannot be returned. Closeout items are exchange-only as described above.

Refunds

We will notify you once we have received and inspected your return. If approved, your refund will be issued to your original payment method within 10 business days. Banks and card issuers can take additional time to post the refund. If more than 15 business days have passed since your return was approved, contact us at customerservice@ironpony.com.